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Which one of the following are the two primary elements that create value for customers?

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BH0-012

Which one of the following are the two primary elements that create value for customers?

A.
Value on investment (VOI) and return on investment (ROI)

B.
Customer and user satisfaction

C.
Service requirements and warranty

D.
Resources and capabilities

1 Answers



  1. giamin on Dec 08, 2012 Reply

    Answers: D
    _ Resources and capabilities

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